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SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
305 ratings and 219 comments received in the last 90 days.
03 November 2026
Very informative and helpful process throughout from Harley, allowed us to find a deal that was right for us which was not rushed.
03 November 2026
Everything went smoothly
30 October 2026
Jacob was extremely helpful with our experience
21 October 2026
Easy from start to finish and with the help and advice from Darren we were happy with our purchase.
20 October 2026
Ian ford and the team at Maidstone made everything incredible from start to finish. Hands down 10/10 experience.
18 October 2026
Spec was changed with a lisleading explanation. Hand over was rushed to meet a quarter end sales target. Sales team very difficult to contact.
11 October 2026
The team has been fantastic and very supportive, especially Jacob, who went above and beyond. The only negative was the delay in car delivery after I had already sold my car, with no follow-up or courtesy car provided during that time.
09 October 2026
Everything was done in a timely manner. Very smooth process throughout.
07 October 2026
I felt welcomed, everyone was polite and helpful. Jacob was accommodating and didn't rush the appointment even though I was late
07 October 2026
Great service could not fault !
07 October 2026
Very happy with the service provided by Nathan
05 October 2026
I dealt with Jacob and he was exceptional from start to finish. He genuinely listened to my situation and what I was after then went about finding a solution that I was delighted with. Super professional, most importantly deeply.
03 October 2026
Sam was very helpful throughout the whole process.
03 October 2026
The dealership had a clear understanding of the car i wanted and they sourced one quickly
03 October 2026
Everything was done professionally done
03 October 2026
From the moment I walked into the showroom to receiving my vehicle was 5 star service.
02 October 2026
Stratstone are a very professional dealership, with a well laid out showroom amd the reception staff were so polite and friendly. As for our salesman Nathan he really was exceptional and nothing was too much trouble.
02 October 2026
Sam was very helpful in helping me pick the perfect new car for myself. Also, Jed was very helpful with the finance.
02 October 2026
Quick delivery arrangements
30 September 2026
Easy to deal with, pleasent customer service
29 September 2026
The Salesman was extremely professional and took me through the options on the car clearly and informatively.
29 September 2026
Sales Exec Harley Rowe was vey helpful and took care of everything
27 September 2026
I have given 5 stars as the overall experience was exceptional and cannot be faulted In any way. Stephen Spalding was an outstanding salesman and I was thankful for everything he did for myself during the amazing process of buying my new car.
24 September 2026
Stephen was fabulous in both selecting and delivering my new car. He was also very helpful in resolving some of the snags we encountered at the final hurdle. My thanks to him.
22 September 2026
Steve Spalding was superb as always
14 September 2026
always a pleasant experience and Stephen Spalding is a credit to the brand
11 September 2026
Stephen was fantastic throughout the process, making sure I was kept up to date with the order and happy with all of the details.
03 September 2026
Sales staff so helpful
03 September 2026
The process was made effortless and everything worked like clockwork. Darren Barham delivered on everything asked of him and made the purchase very straightforward, together with the P/X of our old car. The Stratstone team is to be recommended
25 August 2026
Very disjointed , information is drip fed through the various departments makes the whole process seem amateurish, although I know they are struggling with the new computer system But every day there was another form, not what I was expecting
23 August 2026
My Sales advisor Harley was fantastic from start to finish. He was excellent in showing me different buying options and was always available to advice and answer questions. Felt very good dealing with him particularly
23 August 2026
Amazing sale representative straight to what I wanted and work around to my budget
12 August 2026
The service at Stratstone Maidstone was impeccable from start to finish Dealing with Jacob Nothing was to much trouble. And trading in my part exchange was effortless. Cannot fault the dealership on anything going forward !!!!
04 November 2026
Got it done quickly
04 November 2026
Everything straight forward. Quick check in, easy collection
04 November 2026
The service I received from the service department and in particular Anna Wright, the service manager, was excellent. She kept me fully updated on a near daily basis, was professional and went the extra mile to ensure I was satisfied with the outcome
03 November 2026
The team when i arrived are always very pleasent and accommodating especially as i have a car seat to transfer. If i had to nitpick i would suggest a way to contact the team for an update more efficiently and in the morning having more engineers
03 November 2026
Helen was brilliant! She kept updated on progress etc. Very friendly and approachable
03 November 2026
Very professional
02 November 2026
Very quick and seamless to check the car in for the service and pick up the rental car. Steve did a great job.
02 November 2026
everything was well planned, no issues at all
01 November 2026
The service was good and staff was very helpful.
01 November 2026
Whilst I was satisfied with the service I received at the dealership, the overall experience was not great as I was at the dealership all afternoon due to the delay from finance processing my application
31 October 2026
All ok
31 October 2026
The lady in the service team was great. Sales team are SHIT
31 October 2026
Although it turned out to be a long wait as I had a major service plus some repairs , everything was done thoroughly and professionally
30 October 2026
Great service as always
30 October 2026
Staff were very helpful and professional
30 October 2026
Work carried out to a high standard and completed on time
30 October 2026
Very friendly staff and relaxed atmosphere at Stratstone Maidstone. They always look after you. I had a loan vehicle which was an asset due to where I live. My csr was with them for 3 weeks and they kept me informed regularly.
30 October 2026
Good service no issues
30 October 2026
At time of booking I wasn't informed of the cost for the loan car or the cost of the exhaust examination ! Other than those 2 things I was completely satisfied.
30 October 2026
Good service and facilities
29 October 2026
no problems and good customer service
29 October 2026
I had a problem with the time I had available. The work was carried out quickly which was extremely helpful.
28 October 2026
No as I had a dashboard indicator earring before it went into service and was also due an Mot that I was not aware of and neither of the two points were picked up when I collected the car so i have had to book again for checking the dashboard warnin
28 October 2026
Nice coffee Pleasant Staff
28 October 2026
Car was not cleaned to my satisfaction inside had footmarks from Machanic outside was covered in bird poo
27 October 2026
Hot chocolate was nice. That was the best part. And you need more staff because jobs don't get done, especially the parts department. It took 2-3 days before i got an answer from anyone even reception didn't answer
27 October 2026
Good customer service
27 October 2026
Good service
25 October 2026
First class
25 October 2026
The aftersales team in Maidstone always seem completely disinterested when dealing with customers when collecting my car, there was no one at reception, when I finally found someone, I got no confirmation of the work done and was just returned my car
25 October 2026
Staff were very polite friendly, waiting for the service booking desk, was told to have a seat while I'm waiting staff were considerate good manners, well done
24 October 2026
Excellent service
24 October 2026
Couldn't be fixed in a day but team extended courtesy car for us whilst works completed over next 2 days. Issue with Kick Sensor is still intermittent as it has been since D1 of buying car.
24 October 2026
I'm not new to this centre and they've always been professional and delivered excellent service.
24 October 2026
Efficient. Pleasant people.
22 October 2026
The people were helpful and knowledgeable also efficient. Would recommend this garage
22 October 2026
Arrived for air bag check @ 8:30. Car was booked in for health check aswell and had no feedback on what was wrong with the car Waited around from 8:30 until 1pm.
21 October 2026
I booked my vehicle in for a service and MOT several weeks in advance. However, when I dropped off the car, one of the service desk staff told me they would carry out either the service or the MOT first, depending on which was less busy.
20 October 2026
No waiting for reception staff. Pleasant environment .
20 October 2026
George was great
20 October 2026
The rattle was cured and I had an excellent full valet clean.
20 October 2026
Kept updated at every stage. Rebecca was extremely helpful in resolving an issue
20 October 2026
Stratsone were unable to accept Card Payment for the vehicle and stated payment must be by their Bumper system. I had previously discussed paying by debit card and this seemed to ok. Canceled car purchase transaction.
19 October 2026
Ok satisfactory
19 October 2026
There was no problems at all on handover and pick up
19 October 2026
Extremely disappointed. My bonnet deployed without any apparent collision, yet BMW refused warranty support, leaving me with an £8,000 bill. My courtesy car was withdrawn at short notice. Unacceptable service and lack of accountability.
18 October 2026
Didn't take to long waiting, I liked the service video link that was sent and great service.
17 October 2026
The car was to go back to the finance company and they kept the car as requested.
16 October 2026
At 12:08, SOS light on dash requires diagnosis but your staff did nothing. What a waste of time.
15 October 2026
friendly quick service, although when quoted amount over he phone the final bill was £200 more. this was a bit of a shock and quite disappointing
14 October 2026
Very happy with the service i received
14 October 2026
Friendly staff and very efficient I was in and out within the 3hrs as specified. Thank you
14 October 2026
Have no issues. Work completed and totally satisfied with the work.
14 October 2026
Had requested the car to be washed whilst in for service, however this was not done. Also had an inspection service due warning appear on the car the day after it had been in for the service.
14 October 2026
Very difficult to find a space to drop off the car.
13 October 2026
-ve - Not offered s seat on arrival Courtesy car requirement was a surprise for dealer? Charge for courtesy car which was not advised at time of booking. Positive - courtesy car was a 530e Tourer, very nice. + Car ready early and washed.
11 October 2026
Great apart from lack of communication due to the body work being completed by a third party.
10 October 2026
Watched video of my service on phone whilst waiting. Operative stated horn not functioning, will investigate. Report stated functioning. Tested on way home & not functioning. Car should not even be driven! Now must be returned
10 October 2026
No issues. All went well
08 October 2026
Very good service overall. It is a shame there is not easier communication for customers through emails. When you ring the service dept, because they are busy the phone rings & rings, so the customer rings off. Can there not be a call back service
08 October 2026
Excellent efficient service thank you.
07 October 2026
the hospitality / reception / tea-coffee facilities
07 October 2026
communication quite difficult with the service team. When my car first came in to diagnose the issue I arranged a 8.30 drop off, my car didn't get on the ramp until 4.30pm and no one called me back to say my car wouldn't be available that day.
06 October 2026
You have my first name wrong. And my address, and the online booking which was confirmed by email wasn't passed on to the dealership. So I turned up to no appointment
06 October 2026
The whole process was very easy, car came back spotless
06 October 2026
Jess was very helpful and friendly when I arrived and kept me up to date on the progress
05 October 2026
Unfortunately MOT emissions test machine went faulty and car had to go back a second time which was really inconvenient. However Rebecca mitigated this by arranging a loan car and drop off of my own - well done!
04 October 2026
We waited for our vehicle and enjoyed the comfort of your waiting area, plenty of seating end a great coffee machine. Above all friendly staff.
04 October 2026
Very accommodating, able to sit & work in comfort whilst I waited, very clear with the process
02 October 2026
Very nice people and professional service
01 October 2026
Great experience
01 October 2026
Engineering fine, administration slow. Took 24+ hrs to get confirmation that issue covered by insured warranty.
01 October 2026
I had a call back to replace driver/passenger air bags. It had been booked it for over a month. I was told to come and pick the car up at 14:30 only to find the drivers airbag hadn't been delivered and can I come back Saturday. I took Friday off.
01 October 2026
Booking in was easy and at a time suitable for me. The staff were pleasant and welcoming and the waiting area was comfortable with free refreshments available.
30 September 2026
Refused to honour the warranty on my sunroof which had shattered and fabricated many reasons why they wouldn't replace it under warranty Also had a service but the car was not updated so had to bring the vehicle back in for the update
29 September 2026
All went well .
29 September 2026
I hadn't anticipated that the sit & wait service would take so long
29 September 2026
Great service honest appraisal
29 September 2026
Excellent customer care
29 September 2026
George was excellent, professional & helpful. Although he was unable to get me a complimentary sleeve of BMW golf balls!
28 September 2026
Do not answering phone and never call back as they message on record
28 September 2026
Did what was planned and discovered that needed doing
28 September 2026
Impressive service
28 September 2026
Service completed within timeframe given, professional and friendly check in
28 September 2026
My recall booking was cancelled 3 times before my 220i was finally taken in for the work to take place due to lack of preparation. When told I would be contacted, I had to engage to get a 4th booking. Free health check for inconvenience given.
27 September 2026
Helpful staff. Appointment timing as stated. Comfortable area to wait while vehicle being serviced.
27 September 2026
Waited for 4 hours for an MOT which wasn't made clear on booking the appt. I anticipated that it would take 2 hours max. Staff should give realistic time frames when making bookings. I was very unhappy at having to wait for this length of time
26 September 2026
Sooke with 2 members of staff. The first member was fine but when i came back in to query a fault code on my car she was on the phone. The second member dismissed me saying that the code had nothing to do with the work that had been done. Not happy
26 September 2026
BMW centres have become sterile places with almost zero communication during the entire three hour wait. It's almost as though customers are a nuisance.
25 September 2026
Very helpful staff
25 September 2026
First class service frome start to finish
25 September 2026
I was satisfied with the service but I had asked to see a salesperson but no one came
24 September 2026
Great service and very friendly.
23 September 2026
Everything was completed to my satisfaction, thank you
23 September 2026
Difficult for me to score this as the Dealer that I ended up at (Stratstone Maidstone) was really good - special shout out to the service advisors George and Jess. The problem was with the centralised booking team who booked me into the wrong Centre.
23 September 2026
Centre was not aware I was coming in on specified day but they dealt with my issue efficiently. Car was not washed, never seems to get washed so seems pointless offering the service.
23 September 2026
Efficient and easy
23 September 2026
Completed the service on time and service desk were friendly, polite and helpful. Will continue to use Stratstone Maidstone to support my BMW 3 series inorder to keep it in maintained and in good running order. Car was cleaned and washed
22 September 2026
Poor communication. Rude agents
22 September 2026
The job was completed before lunchtime. I could see my car was parked at 11:20 and didnt move again. I took a chance with turning up at 15:00 to collect my car as I hadn't received a call to say it was done. I didnt get inspection as system was down
21 September 2026
Very happy with the service
21 September 2026
I was asked 3 times if I would like the car cleaned, on each occasion I responded yes please. After the car was handed back, it had not been cleaned
21 September 2026
Speedy & efficient
21 September 2026
Very pleasant first time experience
21 September 2026
Work was done while I waited, staff were friendly and helpful.
21 September 2026
very easy to book recall starter motor Carried out great check of car with video all green which was great to know
20 September 2026
Everything was completed efficiently and on time all my dealings with the service department were handled well.
20 September 2026
Easy booking in and work done very satisfactory great service all round
19 September 2026
All work carried out satisfactorily and video update was very helpful. Only 4 stars as greasy marks left on interior door handle & bit on leather.
17 September 2026
I have never been treated so well
17 September 2026
Went above and beyond
17 September 2026
I asked for tyre pressure check I could see on the app before collecting the car that one tyre was very low. I had the tyre checked at a tyre centre. The actual wheel had a crack in it which wasn't identified despite the video confirming all OK.
16 September 2026
When I put in my car for the service the aircon was fine, but afterwards it was broken
16 September 2026
The staff were kind, friendly and efficient, especially Becky who was in charge of the carrying out of the MOT test for which I was there.
16 September 2026
Thought more parts,would have been added .ade service plan very mediocre
15 September 2026
Very safisfied with how I was treated and they saw me earlier
15 September 2026
Reception & Service staff were all very courteous and helpful, keeping us updated during this 2hr slot booking for the MOT on our car.
13 September 2026
Very pleasing experience from booking to completion.
13 September 2026
Mostly, I am satisfied when I visit BMW Maidstone, my recent occasion was no exception. What I'm not happy about is the booking system. When the phone is answered in Leeds they say BMW Maidstone and they are not. The personal touch has been lost.
13 September 2026
From the moment I entered the Maidstone bmw works to the time I picked up my bmw , I was treated very well by all your staff. The car was in for a recall on the starter motor. All done professionally, then washed and mats hoovered.. many thanks.
10 September 2026
Car was supposed to be washed but wasn't , also car was returned but I only knew it was there because I went for a walk and saw it! I told the reception but it took another 15 mins before they could find the paper work - not impressed!
10 September 2026
Mainly because of Jessica Smart's customer service. Took my car in for a routine MOT, and it was found to have a small coolant leak. Was able to stay in my courtesy car which made things so simple, and Jess dealt with the warranty issue easily.
10 September 2026
Free tea and coffee was the best thing about coming to this dealership. The recall was done to a high standard and a print out of my cars health check was given to myself. But the wait time and lack of communication made the experience poor.
09 September 2026
All completed on time
08 September 2026
The staff and center are lovely. Your standard rate of labour is unbelievable at £210 +vat per hour
06 September 2026
Poor Customer service bad ever. I was standing and waiting for my key when they said it is done, . I was very disappointed , poor overall
06 September 2026
Veer thorough and efficient.
06 September 2026
My car came in for a warranty repair, initially i spoke to Jess when i dropped my car off which was quick, clear and easy, i then had updates through Emilia (i think that was her name) whole process was great and the repair was complete within 1 day
05 September 2026
Just a professional attitude
03 September 2026
I brought the car in for MOT and inspection but it failed on a broken handbrake cable retaining clip (a weak part that has been replaced with an improved version, of metal). To have this fixed cost over £400. Not pleased with that, but happy with BMW
03 September 2026
We sat waiting for the car for 4 hours before a courtesy car was available.
03 September 2026
The wait is long even with pre booking
02 September 2026
Costomer service was good and I was satisfied with my experience.
02 September 2026
Always happy
02 September 2026
Excellent Communication at every stage especially as the vehicle had to be retained longer than expected
02 September 2026
I felt like i was put on the backburner having driopped of my 15yr old car for a recall at 1045. I was told i could pick up in a few hours. By 1530 it hadnt moved and had to push for it to get done. No free health check done either. Shame really.
02 September 2026
Took nearly a month for my insurance return form to filled and returned by the work shop
02 September 2026
Car was booked in for Headbag recall, and to have Front and rear Dashcams fitted which were purchased when car was bought. I had to ask for a demio to explain the workings of the dashcam done by a guy who shiowed no interest at all, poor explanation.
01 September 2026
Staff and process was very good
01 September 2026
All went extremely well, from booking in to personnel on service reception. Car returned clean. No complaints Whatsoever
31 August 2026
Happy with the service and did a great job of cleaning the car thanks
31 August 2026
Everything requested was done
30 August 2026
If I could rate it less I would absolute sub standard service considering it's one of BMWs flagship cars
30 August 2026
On budget and on time
29 August 2026
Booked for 10 advised 2 hour wait - chased after 2hrs 15 , I was told car would be back in 15mins - chased again - car arrived back after 3 hours - for a MOT ?
27 August 2026
My car was in on a recall for air con and airbag . The process was easy .. but I got no paperwork and the air con did not work . I phoned three times , phone not answered left messages with reception and appt booking . No response . I have an appt .
27 August 2026
Very efficient
27 August 2026
Good service in getting the replacement car within time frame.
27 August 2026
All completed efficiently and to my satisfaction.
27 August 2026
Kept me informed on things
26 August 2026
Prices are to high
26 August 2026
I had booked in my appointment 4 or so times before finally getting it. First times the part was not available and the other a loan car was not booked out so this had to be rescheduled.
26 August 2026
It would be 5 but waiting 3 1/2 hours for brake fluid change and MOT seemed excessive after we were advised it would be 2 hours and a hiccup with emailing paperwork. Two days later problem resolved very efficiently by adviser Jess on service desk
24 August 2026
Everything was done well except I was there for over 4hrs for a tyre inspection!
24 August 2026
Spent an hour and a half on the phone trying to speak to someone to find out if my car was ready to collect
23 August 2026
Professional customer service
22 August 2026
Quicker than I thought
22 August 2026
Everything was poor from trying to book online e to multiple phone calls to book plan. To information and costs incurred. To picking up told come would be ready to have to wait 1 hour. Staff not customer focused. Very disappointed compared to Cambrid
22 August 2026
I have been driving BMW's for over 30 years always having them serviced where I purchased them. This service was of high standard. Thank you.
21 August 2026
As I was leaving home I received phone call saying the parts needed hadn't arrived ( I'd booked mot/service and replacement parts over a month previously). I couldn't be informed if car would pass mot. I decided to come anyway for that and service.
21 August 2026
Too little feedback as to what was included in the service
21 August 2026
I dislike the complete disconnect between Reception and the actual service area. General lack of understanding at reception if you try to explain a problem, then the need for repeated visits to achieve the result.
21 August 2026
Only a small repair and seems to be ok
20 August 2026
Was very satisfied with the work done and the car cleaning, I noticed after the service that the acceleration was more immediate. Also, they do a film of underneath the car which is nice however I'm still waiting to receive it.
20 August 2026
Service done with no problems. Drop off and collection all good.
19 August 2026
The recall for the starter motor was not completed as the wrong part was sent. No communication when the part can be fitted.
19 August 2026
The Maidstone branch were very accommodating and really helpful, couldn't have asked for more.
19 August 2026
I happy with the service from Amelia on reception, however.. I am surprised at the extra £45 charged for the battery SOH from the computer I haven't received the engineers video report yet. I had to chase up the cost of the service the day before
17 August 2026
Friendly and comfortable environment. Nice coffee
17 August 2026
No faults found, but problems persisted. Help from Octopus Energy seems to have resolved the issue. BMW should know about charging issues with Octopus.
17 August 2026
I just did not feel that BMW was very interested in the safety recall exercise and that they just wanted to get it done and finished AND they wanted to use it as a marketing opportunity to sell me a new car.
16 August 2026
I presume that you have done what the recall required.
16 August 2026
On arrival there was no record of my booking despite me checking in on-line. My car was booked for alloy wheel repair as well as servicing but this had not been arranged and my car ended up being I the centre for 5 days. Was not cleaned for return.
16 August 2026
Because thay doing good job all the time.
15 August 2026
Very efficient
13 August 2026
Everything was coordinated smoothly and conducted in a very professional way. Thank you.
13 August 2026
Ease of service
13 August 2026
Engine is still leaking after all inspections
12 August 2026
Carry out required work to a high standard.
12 August 2026
Very friendly and helpful
11 August 2026
All good but later realised that the service notice has not been cleared
11 August 2026
Good reception, job done as expected, car washed and vacuumed
10 August 2026
Very poor experience. I was not told the tracking hadn't been completed before travelling 3 hours to collect the car. It was still dirty, no paperwork was provided, and the car was still shaking at 50mph. Complaint sent, but no contact back yet.
10 August 2026
Comfortable waiting area. Car valeted.
10 August 2026
Due to a medical condition I was unable to bring the car to you but thankfully Kathy arrange a collection and redelivery
FIND Stratstone Maidstone BMW
Address
- 12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01622 295615
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01622 294662
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB
Opening Hours
- Mon:10:00 - 16:00
- Tue:08:00 - 18:00
- Wed:08:00 - 18:00
- Thu:08:00 - 18:00
- Fri:Closed
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01622 294662
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
Address
- 12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:Closed
- Sun:Closed
Phone
- 01622 294 662
Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne
04 November 2026
Excellent service from Nathan helping to get the car I wanted within my budget. Also for being flexible with the pickup dates which I changed a couple of times.