About Your Local BMW Retailer | Stratstone Maidstone

OUR CUSTOMER REVIEWS

SALES

4.5

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

185 ratings and 147 comments received in the last 90 days.

06 May 2026

Everything went according to plan. The new car was well prepared and excellently presented. Luke Wilkinson took time to fully explain the functions of the car.

04 May 2026

Very satisfied with my purchase of the BMW X3. We were kept informed of the status of delivery (as it was coming up from South Africa). Handover was excellent, Stephen Spalding explained everything, how it all worked, what to expect from the car.

03 May 2026

There was no delivery I hear you don't offer this service ,had to pick my car up. This is not what I got with other luxury brands so it was a surprise??

02 May 2026

Great customer service, so helpful, friendly and informative

29 April 2026

Jacob went above and beyond to help us.

28 April 2026

All questions I had were answered and time was given to discuss all aspects. And the coffee is good. On the negative side I do think the technology that is now offered at considerable cost with these cars is far to complicated when placing the order.

13 April 2026

Thank you Stephen

10 April 2026

Very good, Stephen was excellent. I am not 100% sure the deal was as good as made out but in view of package remaining unaltered, improvements to car, i was prepared to move forward. Reception and automated messaging is very hit and miss.

04 April 2026

Without a doubt , you're salesman is an asset to your company

04 April 2026

Great experiencwith the whole process from enquiry to handover

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01 April 2026

Both Luke and Ben were excellent throughout and I would not hesitate to recommend them to others

01 April 2026

So help full very kind

24 March 2026

Salesman was very good, great deal, no messing about

24 March 2026

Very happy with the service received. Was helpful through-out the whole process. Made the process easy which is great.

24 March 2026

Great service Very quick when collecting the car

24 March 2026

Smooth quiet heaven

16 March 2026

From start to finish, dealing with BMW Maidstone has been painful. My first car came wrong through no fault of my own and it has taken a year to resolve. On pick up I didn't notice a small stone chip in the windscreen which I am very unhappy about

04 March 2026

We were very pleased with the help,advice and support we got from Luke & Jed. Every question was answered clearly. Once we bought our new car we always felt we had made the right choice.

24 February 2026

All staff were extremely accommodating and knowledgeable. We never felt rushed into any decisions. A complete pleasure to do business with Stratstone. The whole experience had been great!

20 February 2026

Very good service

04 May 2026

Excellent Service from the team at Stratstone in Aylesford Only problem is that the car has a fault which was not able to be diagnosed nor fixed.

03 May 2026

I didn't expect less from a very reputable BMW dealer.

02 May 2026

I have purchased a £150,000 vehicle, but the DAB radio does not work

01 May 2026

Service was completed when advised, and the car was returned after being cleaned.

30 April 2026

I've been using this service centre for 12 years and they've always been professional and helpful.

29 April 2026

It took a while to solve a tricky problem but got there in the end. It also got a total check over & valeted. Happy to get my car back looking shiny & new Thank you.

28 April 2026

Good customer service

27 April 2026

Emma was very helpful

27 April 2026

Never any issues with bmw or any of the team. Car failed MOT Friday, was told it would be done Monday and I had to chase for the updates. That said, Libby then arranged a temp car for me. When I collected my car Thurs- covered in bird poo

25 April 2026

I was disappointed with the lack of communication. I wasn't told to bring my licence for the hire car, so couldn't use it and had to rearrange my day. The car also wasn't ready as promised. As a first-time customer, I felt unsupported.

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24 April 2026

Given a BMW iX2 as a courtesy car which was really impressive. Thank you.

24 April 2026

I had absolutely no issues with getting what I wanted done - from the start staff was very professional and helpful they made it easy for me to understand every step of the way. It was made clear what I will be paying for and no hidden fees or cost.

23 April 2026

Staff were brilliant at check in, but it feels too divorced from the service dept to get proper information. It appears I have an intermittent Software problem and has taken 10 days in service to get nearer the problem being the Head Unit?

22 April 2026

I did book a waiting appointment but this was not the case on arrival however the team completed the works on my vehicle in very good time

21 April 2026

Centre was nice with good facilities. People were friendly and professional. Only let down was the part to be fitted hadn't arrived which prolonged the wait by an hour. I was surprised by this as it had been booked in for two weeks.

21 April 2026

Poor communication through out the day, critical recall item was not available even though booked one month in advance now requiring another day off to visit to get this sorted. Now getting emails telling me my MOT is due even though carried out.

21 April 2026

Promptly welcomed at the agreed time by friendly staff. Refreshments were good and able to comfortably use my laptop Keys returned on time and the offer to clean my car was much welcomed!

21 April 2026

Inconsistent pricing, between the APP, sales assistant and the manager. Three different prices for the same work. An additional £20 appeared on my invoice which was taken off when mentioned. Wrong address on invoice. No cash accepted which is wrong.

19 April 2026

Car was beautifully clean when I collected it.

18 April 2026

Work completed to laid out timescale. I was kept fully informed throughout. Pleasant comfortable showroom to wait. Friendly helpful customer service by receptionist.

16 April 2026

Receptionist were good but time taken to resolve matter wY to long

15 April 2026

really professional team

12 April 2026

Helpful friendly staff. Easy check in and collection

12 April 2026

They completed when they said they would and communicated well. Plus courteous reception at the Centre.

10 April 2026

The guy that checked me in and Chloe who done the handover collection was very good , but BMW have fundamental failures on sensors fitted on the front bumper. My car has lowish miles and this has just cost me nearly £500 to replace stone chips ?

09 April 2026

The fault / issue was not resolved on the day and promises to follow up with a proposed resolution have not happened. I've chased, but so far haven't been contacted by anyone that can help.

07 April 2026

George was brilliant and Georgina was the nicest, most attentive and professional advisor I've ever met. Car was serviced perfectly and even a great valet, couldn't be happier!

05 April 2026

I booked my car in & asked for a loan vehicle a month ago when i rang to confirm you said no car was booked ..!! You found me one BUT , if i had NOT rang to check i would have arrived & no vehicle would be waiting for me !

04 April 2026

Efficient and professional service

04 April 2026

Hassle free service

04 April 2026

Friendly & efficient service

04 April 2026

Charged more than quote. Told me I needed pads and disks. Only had pads fitted 1 week ago. Also said needed rear tyres, they're 9 months old I've got the top of the Dunlop sports. £1700 for a windscreen and it only has a small stone chip.

02 April 2026

My appointment was at 9:15 for a recall service. On the phone they said it will be about 2 hours. I told them I need the car afternoon cos I have a hospital appointment. At the reception it was told me that's not a problem. I can wait for the car

02 April 2026

Dirty courtesy car, which was also electric when I requested petrol or diesel. staff wasn't very friendly, not the usual BMW standards.

01 April 2026

I found te service below what i would expect. My car broke down 2 days after i reported the issue to the dealership and was told someone will get back to me but didnt.

01 April 2026

Health check was informative and warranty works completed

31 March 2026

This was the third time my car had been referred due to overheating. Having paid for a very expensive water pump and an expansion tank a fault with the thermostat was identified. Was this not thee fault in the first place?

31 March 2026

NO issues at all, handled very quickly and good communication

31 March 2026

Excellent customer service as always. I was able to work at a table and have a coffee whilst I waited for my car's MOT. I appreciated the video confirming that all is fine for the MOT pass.

28 March 2026

Car was booked in for a starter motor recall. I was very grateful to George for collecting and delivering the car as I currently have a back problem that gets extremely painful if I'm in the car for more than 10/15 mins

28 March 2026

Everything went smoothly from booking in to Job being done all staff that dealt with me very professional and courteous

28 March 2026

CAR WAS FINISHED ON TIME AND THE PRICE WAS SLIGHTLY LESS THAN QUOTED AND I HAVE A NICE CLEAN CAR.

25 March 2026

Ruined my car. Will never meet approved used now and a live case is open with BMW UK #09034330. If no contact is made today, i have no other choice but to raise my case with the motor ombudsman

24 March 2026

The work was completed when they said and for the price I was told.

24 March 2026

A very accommodating, professional and friendly service!

24 March 2026

Reception were very polite and attentive. I was kept informed during the day. Hand over when I collected the car was efficient. And the car was washed and vacuumed.

23 March 2026

Good experience for an issue that was a warranty issue

23 March 2026

I have had my vehicle for 4 months and had an issue with the brakes binding I expected this to be a warranty issue but was charged for a diagnostic survey all whilst the car was being MOT'd

23 March 2026

Carried out all work required to a high standard.

22 March 2026

Bought a breather pipe for my car and asked for the rubber sealing rings, I was told that they were already with the pipe, when I fitted it, the top ring wasn't there, had to use the old one.

21 March 2026

Paul Tree and Rolo absolutely fantastic

20 March 2026

Happy with service. Car valet was poor.

18 March 2026

All the staff were pleasant. I was acknowledged when I arrived and everything was explained to me. I had booked a courtesy car, but unfortunately there wasn't a spare one. Luckily a customer returned his so I was given the keys.

17 March 2026

Happy with service team - problem solving with mapping system has been a nightmare

17 March 2026

It would have been 5, but I spoke to a person when I dropped my car off about a scraping grinding sound , they said they would look at it but didn't and just said it requires investigation and would cost at least 200. They did not look at it .

17 March 2026

No problems, csr came back clean.

17 March 2026

Waited for my car to be serviced. Nice area to st and wait. Plenty of coffee.

16 March 2026

quick turnaround friendly staff

16 March 2026

All staff polite kept me up dated thankyou

16 March 2026

Friendly staff

16 March 2026

Came in for car service . timely and efficient.

15 March 2026

Quick, easy and friendly

14 March 2026

customer service - approachability, welcoming knowledge and help from staff in various depts - Stephen Spalding was sales person very helpful

14 March 2026

I had booked confirming I was waiting on site, only to ascertain after a number of hours waiting, this wasn't recorded properly

12 March 2026

Dreadful service. Communication severely lacking and quite frankly it seemed like no one knew what was going on. We bought a new car and the lamp Was faulty and it took over 2 months to get it sorted and that's only because I had to chase a lot.

12 March 2026

Check in for service was very fast. The team communicated and kept me updated throughout the process.

11 March 2026

Welcoming, good coffee and sorted out a recall at the same time as my MOT . Car cleaned and Valeted.

11 March 2026

Work completed quickly and i was kept updated throughout (Amelia was very helpful). Only downside was many attempts to get through on the phone (both reception & service) which went unanswered repeatedly.

10 March 2026

Friendly and efficient service

10 March 2026

BMW is supposed to be a premium product. Customer service was almost 0.

09 March 2026

Excellent service and very helpful staff

09 March 2026

Horrible experience . We have booked the vehicle for a defect with dashboard and handset system however the team there decided to go ahead for a full service without our approval and returned the vehicle without defects being completed .

08 March 2026

Couldn't be improved

08 March 2026

The person in the service section did not acknowledge my presence waiting to be served despite not serving anyone at the time. It would be easy to look up from her computor and say 'I will be with you soon'.

08 March 2026

Easy check in and was delighted when I got the car back all cleaned great job

08 March 2026

Very Satisfied with everything, in particular I would like to thank George Hyams for the exceptional service he provided us.

07 March 2026

Great service and car was ready for collection well before allocated time

07 March 2026

Our consultant was excellent. He made us feel welcome. He was polite and kind.

06 March 2026

Had to wait too long. Told under 2 hrs, I was there over 3. Also attempted to charge me when I has EMAC

06 March 2026

all dealt with promptly and courtesy

04 March 2026

I was happy with the service not so happy as I was advised to have my 1 st mot done by yourselves and the car was given back with no mot

04 March 2026

Great service, friendly staff and everything was handled professionally. Very satisfied with the experience.

03 March 2026

They carried out additional repairs to one of my wheels at no extra cost

03 March 2026

Not happy with time it took to book in or that phones often arent answered. However, I must give fantastic credit to Jess and her colleagues. They do great work under difficult conditions. The problems not with the people its your processes are poor.

01 March 2026

I appreciate that that the manager Anna and the service advisor Jess had cared for me and my work was carried out so efficiently.Thank you for returning my car all nice and shiny.

01 March 2026

Overall very satisfied. Made a mistake not having the tyre that was supposed to be ordered but fabulous job resolving asap and great communication.

01 March 2026

Very helpful

01 March 2026

Absolutely no communication from the garage all day, I called them to establish what was going on with my car but the answer I got was

01 March 2026

The problem I had with the window was dealt with very quickly. Sooner than expected.

28 February 2026

I booked a waiting service which was not put on the service sheet and I had to wait longer than informed.

26 February 2026

Very accommodating to my needs and helpful.

26 February 2026

Professional punctual informative

25 February 2026

Arrived at 8:35 for brake fluid and MOT Left at 11:30

24 February 2026

Staff did not listen to the issue I explained and focused on charging additional costs. The interaction felt abrupt and dismissive. I left feeling frustrated rather than supported.

24 February 2026

Great service and very efficient process

24 February 2026

I asked for a fault to be fixed and it hasn't. I rang back on Monday at 11.50 and still waiting for a call back over 24 hours later

24 February 2026

23 February 2026

I am very disappointed in the service provided. I was charged £150 for a diagnostic test that was blatantly and clearly not carried out. I told that the new battery fitted earlier that week by Halfords was leaking and I should return it.

23 February 2026

The foot operated boot release still doesn't work consistently whether by demonstration and personnel use. I still require demonstration of personal setting, the ventilated seat is now programme to come on with the heated option!

23 February 2026

Very satisfied except that the wait time was a bit longer than expected / indicated

22 February 2026

Very efficient process and friendly staff

22 February 2026

Terrible communication. - never call back each time they said they would. Car now is broken since the service and again terrible communication. Completely disgusted with the service given - the only person that was great in this process was Rolo

21 February 2026

It was easy to book, be updated, just generally all round 5*

21 February 2026

Because they were lovely and very helpful

21 February 2026

I have been dealt with in a very professional way. The face to face at the reception and the procedure clearly explained. I particularly liked the video l received showing my car's status.

21 February 2026

Hassle free waiting appointment.

21 February 2026

Booked MOT 2 months ahead, took time off work. Dropped car at 8am, then told their emissions machine was broken. No prior notice, no courtesy car, no rebooking offered. Cigarette lighter issue still not fixed. Very poor service.

20 February 2026

Easy straight forward booking and good communication from the dealership.

20 February 2026

Great service. Service manager and adviser were very helpful and done their best to bet my car sorted asap.

20 February 2026

Great service, excellent communication, clear details and friendly staff

19 February 2026

Excellent

19 February 2026

Never had a follow up email with the issue on my car. Really poor service and lazy fault finding.

17 February 2026

The staff were very polite and professional especially George who was very helpful. Unfortunately the fault was not able to be fixed so I continue to have the same issue

17 February 2026

Your customer service was very bad. My car was with you for 10 days and I could not get through to your service department. I sent 3 emails to Libby Meehan, and she claimed she did not receive them. I had to send my cousin to pick up the car

17 February 2026

George was amazing he helped me so much and made sure i had another car to use

17 February 2026

Smooth process

16 February 2026

I met Libby and she was patient and accommodating enough to attend to all my needs

16 February 2026

Staff Very courteous, I didn't realise it was a full inspection, I thought it was just the steering wheel recall. My car was very clean when I collected it.

16 February 2026

You cancelled my appointment 4 times

15 February 2026

Very good communication, on time serving

15 February 2026

My 6 month old car was booked in for 'EMERGENCY CALL SYSTEM FAILURE' repair. The alleged repair lasted approximately 20 minutes before the fault reappeared. Phoned to make appointment for another service visit & was given a date in a months time.

14 February 2026

The service was very good - the lady on the main reception was extremely helpful and helped me get South to work from the showroom as I had conference calls, et cetera

14 February 2026

Happy with the service provided staff are very helpful overall I'm satisfied with my experience

14 February 2026

George the service manager was excellent. The engineer who looked at my car useless as he replaced a unit that didn't need replacing and charged me for it

14 February 2026

Great customer service. My bmw went in for a health check and came back to me like new after a good check over and a valet and wash

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Stratstone Maidstone BMW

Address

12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB

Opening Hours

Mon–Fri:10:00 - 16:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01622 295615

Map

Areas served

Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne

View map

Address

12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01622 294662

Map

Areas served

Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne

View map

Address

12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB

Opening Hours

Mon–Fri:10:00 - 16:00
Sat:08:00 - 13:00
Sun:Closed

Phone

01622 294662

Map

Areas served

Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne

View map

Address

12 Wood Close, Quarry Wood, Aylesford, Kent, ME20 7UB

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:Closed
Sun:Closed

Phone

01622 294 662

Map

Areas served

Maidstone as well as surrounding areas including Chatham, Rochester, Gravesend and Sittingbourne

View map